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Social Messaging Server

Social Messaging Server is the eServices component that interfaces with social media sites to bring interactions into the Genesys system.

Pages in this chapter describe what you must do to deploy and use Social Messaging Server, including registering applications with the social media sites Facebook and Twitter.

Start your reading with either Creating a Facebook Application or Creating a Twitter Application.

You can also use Social Messaging Server with a Custom Media Channel Driver.

This page was last edited on July 17, 2020, at 15:52.


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