Version 15.x.x

This page documents new features and resolved issues specific to Version 15.x.x.

• Version 15.21.0
• Version 15.20.0
• Version 15.19.0
• Version 15.18.0
• Version 15.17.0
• Version 15.16.0
• Version 15.15.0
• Version 15.14.0
• Version 15.13.0
• Version 15.12.0
• Version 15.11.0
• Version 15.10.0
• Version 15.9.0
• Version 15.8.0
• Version 15.7.0
• Version 15.6.0
• Version 15.5.0
• Version 15.4.0
• Version 15.3.0
• Version 15.2.0
• Version 15.1.0
• Version 15.0.0

Note: The numbers in parentheses are for internal use only.

Engage 15.21.0

New Features

This release contains no new features.

Resolved Issues

• Internal improvements and maintenance have been implemented for stability and resilience.
• An issue related to Time-Zones and Compliance Rules has now been resolved.

Engage 15.20.0

New Features

This release contains no new features.

Resolved Issues

• Internal improvements and maintenance have been implemented for stability and resilience.
• An issue with Compliance Rules displaying in the UI has now been resolved.

Engage 15.19.0

New Features

This release contains no new features.

Resolved Issues

• Internal improvements and maintenance have been implemented for stability and resilience.
• An issue with SMS conversations when sending from multiple programme names has now been resolved.

Engage 15.18.0

New Features

This release contains no new features.

Resolved Issues

• The Do Not Retry option no longer appears in the UI sub-campaign settings. (DVP-89708)
• Internal improvements and maintenance have been implemented for stability and resilience.

Engage 15.17.0

New Features

This release contains no new features.

Resolved Issues

• Internal improvements and maintenance have been implemented for stability and resilience.

Engage 15.16.0

New Features

This release contains no new features.

Resolved Issues

• Internal improvements and maintenance have been implemented for stability and resilience.

Engage 15.15.0

New Features

This release contains no new features.

Resolved Issues

• The DNC filtering option for a sub-campaign is now disabled (grayed out) when the account parameter for utilizing DNC data is set to false. Previously, this filtering option was enabled. (DVP-6246)
• It is now possible to configure an international mobile (wireless) number as the dial out destination for a remote agent. (DVP-89674)
• Validation of the channel on suppression lists now functions as expected. (DVP-89670)
• When editing a scheduled Agent State report that uses an output spec, the output spec field (drop-down box) is no longer empty and is now changed in the scheduled report edit dialog box, as expected. (DVP-89660)
• Duplicated devices no longer appear as blocked. (DVP-89659)

Engage 15.14.0

New Features

This release contains no new features.

Resolved Issues

• When viewing a sub-campaign profile all of the time zones are now displayed consistently. Previously, the time zones were not displayed consistently. (DVPU-6236)
• Security fixes for Oracle Java SE have been addressed. (DVP-89643)
• Exception errors no longer occur when scheduled report jobs are run. (DVP-89641)
• Inbound sub-campaigns now appear in the Campaign page as expected. (DVP-89628)
• Errors about text messages associated with MAX_CALL_DURATION no longer occur. (DVP-89564)

Engage 15.13.0

New Features

This release contains no new features.

Resolved Issues

• Research was conducted to clarify expected behavior for the Time Zone Source that was set to "Contact and Device." If Time Zone Source is set to "Contact and Device" and the derived time zones for both the contact and device are not the same, the contact attempt will be limited to the USA/Non-Geographic "safe" dialing window. However, if there are also active compliance rules governing both derived state locations for the contact and device, the attempt will be flagged as INCOMPATIBLE_DEVICE_CONTACT_TZ and no attempt will be made. No subset of a safe window is created based on USA/Non-Geographic combined with any configured limiting windows for the states involved. (DVP-89615)
• List Rule performance has significantly improved under heavy load conditions (for example, when multiple large lists process against rules).(DVP-89622)
• Agents are no longer randomly disconnected from the desktop.(DVP-89624)

Engage 15.12.0

New Features

This release contains no new features.

Resolved Issues

• When an error is encountered during the process of importing a PGP key, an error message appears. Previously, the error message did not appear. (DVP-89559)
• The sub-campaign action log now includes an agent count based on the Call Center Schedule entry and not the Live Agent Count. (DVP-89576)
• Callbacks scheduled for the opening or closing of a calling window no longer fail when they are outside of the configured compliance boundary. (DVP-89577)
• An error no longer occurs when creating a new account or enterprise user. (DVP-89590)
• Only an Admin user type can now move, add, change and delete PGP keys. Previously, multiple user types were able to move, add, change and delete PGP keys. (DVP-89596)

Engage 15.11.0

New Features

This release contains no new features.

Resolved Issues

• Detailed reporting now contains required agent information. Previously not all records contained information such as AgentID. (DVP-89471)

• Multiple conversations can no longer be created for the same campaign-client ID combination. As a result, irregular behavior associated with subsequent conversational actions (for example, script-driven text messaging responses) no longer occurs. (DVP-89513)

• Monthly automatic system recreation of specific Web inbound sub-campaigns no longer fails. The system recreation now enables a usable Web inbound sub-campaign in the account. These sub-campaigns had to be recreated by hand to be functional again. (DVP-89538)

• A Trigger rules list now waits for the list upload process to complete, before initiating a sub-campaign. As a result, sub-campaigns are no longer empty. (DVP-89547)

• Minor enhancements have been made surrounding user authentication and acceptable password criteria. (DVP-89561, DVPU-6233)

• Admin users creating sub-campaigns no longer have access to some configuration options. Previously, the specific configuration options should have been hidden for Admin user type. (DVP-89562)

• Users with the appropriate permission can now append to suppression list. Previously, users with the correct permissions were not permitted to append to a suppression list. (DVP-89573)

Engage 15.10.0

New Features

This release contains no new features.

Resolved Issues

• Multiple List Automation jobs running in tandem can now use the same specification file for the list being imported. Previously, in this scenario, the system deleted the file and returned an error during the list import process. (DVP-89459)

• An internal system error potentially affecting List Automation jobs for triggering new sub-campaigns has been resolved. (DVP-89498)

• List Automation set-up previously followed historical automation pattern matching, where file naming conventions could span list load and sub-campaign trigger events. This has been updated so that a new sub-campaign triggers only when the list is uploaded by the same List Automation job. (DVP-89507)

• An internal system error potentially affecting and ignoring contact suppression rules has been resolved. (DVP-89497)

Engage 15.9.0

New Features

This release contains no new features.

Resolved Issues

• The correct date now appears on Account Call Center Detail reports that contain DC calls with the DC_CLIENT_HANGUP_DURING_TRANSFER call result. Previously, in this scenario, the epoch date (01-01-1970) sometimes appeared on the report in place of the correct date. (DVP-89404)

• Text agents can now see all message history on the Agent Text Portal, as expected. Previously, in some cases, message history stored in the Inbox and Sent folders was hidden from the user interface. (DVPU-6217)

Engage 15.8.0

New Features

This release contains no new features.

Resolved Issues

• For List Automation, trigger events now adhere to the time zone specified for the List Automation job. Previously, triggered events would adhere to the account’s time zone, resulting in improperly-timed triggered events. (DVP-89394)

• For Upload Rules using custom splitting, the Selection Rule name is now correctly applied to the <RULENAME> token in the output name format. Previously, the Upload Rule name, which is reserved for remainder files, was applied to the <RULENAME> token. This error resulted in duplicate file names, and the system was unable to identify the output file linked to each Selection Rule in the custom split. (DVP-89399)

• Login authentication issues have been resolved. Previously, in some cases, users were denied access because the system failed to reset the failed login attempts counter after successful authentication. (DVP-89416)

• Sub-campaigns using a Location Rule with many regions selected (>=29 regions) will now run as expected. Previously, if the Location Rule was applied at the sub-campaign loading time and it contained a large number of regions (>=29 regions), the system would cancel the sub-campaign. (DVP-89427)

• Completed sub-campaigns now appear in Find Done results. Previously, in some cases, some sub-campaigns were omitted. (DVP-89432)

• Previously, the user interface displayed the incorrect start time for a sub-campaign pass after the original start time for the pass was revised. This has been corrected. (DVPU-6207)

Engage 15.7.0

New Features

This release contains no new features.

Resolved Issues

• On the List Automation page, the option Delete files after import has been changed to Delete files after processing. (DVPU-6205)

• On the List Automation page, the Delete files after import option (now labelled Delete files after processing) now functions as expected. Previously, when this option was enabled, empty files sometimes remained on the remote FTP site. (DVP-89383)

• If a List Automation job has been disabled or deleted, the system will stop attempting to execute the job, as expected. Previously, the system would sometimes continue to execute a job that was disabled or deleted. (DVP-89397)

• The Find Done page now displays all completed sub-campaigns, as expected. Previously, an error prevented some sub-campaigns from displaying on the Find Done page. (DVP-89296)

• Detail reports now contain all required fields and metrics, as expected. Previously, agent information, such as Agent ID, was sometimes missing from the reports. (DVP-89353)

• The Trigger Rules feature now functions as expected. Previously, the system would sometimes attempt to load a sub-campaign without first ensuring a contact list was successfully uploaded into Engage. (DVP-89360)

Engage 15.6.0

New Features

• Several compliance enhancements have been made to better enable customers to comply with Right to Access (“export”) or Right of Erasure ("forget") requests from their customers. For more information about Genesys Engage cloud support for GDPR compliance, see Genesys Engage cloud Support for GDPR. For general information about GDPR, see General Data Protection Regulation (GDPR). (DVP-89201) (DVP-89222)

Resolved Issues

• The Campaigns dashboard now displays accurate statistics for sub-campaign passes. Previously, in some cases, the dashboard displayed zero (0) counts for all sub-campaign passes even though the database and sub-campaign reports displayed actual counts. (DVP-89249)

Engage 15.5.0

New Features

This release contains no new features.

Resolved Issues

• Previously, Inbound web sub-campaigns failed to automatically restart on the first day of each month. This has been corrected. (DVP-89178)

• Changes made to a List Automation schedule in the user interface now take effect immediately. Previously, in some cases, the system would continue to run any queued jobs based on the previous schedule before it would honor the new schedule. (DVP-89289)

Engage 15.4.0

New Features

This release contains no new features.

Resolved Issues

• When editing List Automation schedules, you can now successfully switch between the date picker (calendar) functionality and the Crontab functionality. Previously, if you set a schedule using the calendar and then tried to edit the schedule using a cron string instead, the edits would not save and the system would not throw an error message. (DVP-89051)

• List Automation schedules have been enhanced to facilitate traversing the GMT timezone boundary. Previously, List Automation schedules could not cross a GMT boundary - the only workaround was to create multiple List Automation schedules. (DVP-88505)

• For List Automation, wildcards are no longer supported in the Minute field of a cron string, and job runs are limited to a maximum of 12 runs per hour. Previously, a wildcard in the Minute field meant that a job run would take place every minute. (DVP-89052)

• On the List Automation page, the Delete files after import option now functions as expected when the SFTP protocol is used. Previously, this option worked for the FTP protocol only. (DVP-89188)

• The List Size column on the Campaigns dashboard now displays accurate figures for On-demand sub-campaigns. Previously, for some On-demand sub-campaigns, the figure in this column was twice the size of the actual number of contacts associated with that sub-campaign. (DVP-88850)

Engage 15.3.0

New Features

This release contains no new features.

Resolved Issues

• The number of abandoned calls displayed in a Dialer Compliance Summary report now matches to the number shown on the user interface. Previously, in some cases, abandoned calls did not appear in the Dialer Compliance Summary report but appeared on the user interface. (DVP-88499)

• Contact Trace records are now sorted so that the newest records appear first. Previously, if a Contact Trace returned a large number of records, the oldest records displayed first. (DVP-89048)

• Email verification for a password reset now functions as expected. Previously, verification failed for email aliases containing the character string mac. (DVP-89032)

• If an update to a List Automation job traverses the GMT date boundary, a context-specific error message displays at the top right-hand corner of the List Automation page. Previously, a generic system error message appeared. (DVPU-6183)

Engage 15.2.0

New Features

This release contains no new features.

Resolved Issues

• Statistics on the Agent Group dashboard now populate as expected. Previously, the statistics sometimes failed to populate or the rendered text was unreadable. (DVPU-6142)

Engage 15.1.0

New Features

This release contains no new features.

Resolved Issues

• On the Contact Trace page, the More link now functions as expected. Previously, if a custom disposition label contained an apostrophe, an error occurred. (DVP-88890)

• All encrypted reports are now correctly downloading with a .pgp extension. Previously, in some cases, the encrypted reports downloaded with a .csv extension. (DVP-88474)

• On the Scheduled Followups page, the Start date and End date fields now function as expected in Chrome, Firefox, and Internet Explorer. Previously, the dates in these fields sometimes failed to pre-populate, which then triggered an error. (DVPU-6161)

Engage 15.0.0

New Features

• The Reports tab on the user interface is now accessible to all customers. Previously, access was restricted to customers with the Email or SMS channel enabled. (DVP-88833)

Resolved Issues

• All sorting issues with the time zone list on the List Agents page have been corrected. (DVP-5853)

• For enterprise accounts, the Restrict IP addresses for sign-in to field, on the Security tab of the Settings page, now accepts up to 512 characters. Previously, the maximum was 256 characters. (DVPU-5923)