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Optional Metrics

You can enable the Optional Metrics is a module in the Genesys Decisions Administration application. Enabling the module that can be enabled within Genesys Decisions that allows up to 10 additional input metrics to display in the Scenario Viewer main grid of the Decisions Planning application. Once this option has been turned on (check the Enable Optional Metrics box), the Optional Metrics form is activated and you can then be selected from the menu drop-down located on the Admin menu under Settings select the additional metrics that you want to display in the Planning application.

Applying Optional Metrics

  1. To open the Optional Metrics View window, select Settings drop-down from the Admin Application main menu then select > Optional Metrics from the main menu at the top of the application.
  2. To activate the Optional Metrics form, check the Enable Optional Metrics box at the top of the form.
    • Enter a category title in the Category Heading field. allows for a user-defined category heading. Corinne's Note: Is this optional or mandatory?
    • Under the Metric Name column, input up to 10 customer-specific metric names. Default names are provided: Optional Metric 1 - 10.
    • When you check Is Visible is checked, the metric will be visible to users on the main grid in the Planning application. Corinne's Note: Will the metrics also be visible in the Administration application for some purpose - data feed import, perhaps?
    • Within the main grid, users can input data to be used by the available optional metrics are capable of taking user-inputted data. Corinne's Note: The "main grid" refers to the main grid in the Administration application or in the Planning application, or both? And have I changed the meaning of the sentence with my re-wording?
    • You can enter tooltip text, which will display when a user hovers the cursor over the optional metric on the main grid of the Planning application. The corresponding tooltip text allows for the user to enter an explanation of the optional metric when hovering over the metric on the User main grid.
  3. In the Row Summary Method and Column Summary Method table cells, fields, will allow the user to select one of the following summary methods, to which will be used in the user reporting section main grid of the Planning application (Corinne's Note: Are we talking about the "user reporting section" in the Planning application, or have I changed the meaning of the sentence with my re-wording? And does "user reporting section" refer to the "main grid" (we seem to mix terminology a lot in this doc)?):
    • Average
    • Sum
    • Weight Average
  4. The Row Weight Avg Detail and Column Weight Avg Detail cells will be disabled unless Weight Average is selected in the appropriate corresponding summary method cell column. Once you select Weight Average has been selected in either a Row Weight Avg Detail or Column Weight Avg Detail cell, then you can double-click within the corresponding Row Weight Avg Detail or Column Weight Avg Detail cell column for to open a list of metrics. Choose the metrics for which you would like to weight the average.

When data entry is complete, select Enable Optional Metrics check box at the top of the form and click OK before closing the data entry window. In the Planning application, the optional metrics will be displayed in the Scenario Viewer main grid below the Service Quality metrics and under the user defined category heading that you selected specified. If the Enable Optional Metrics check box is not checked, no optional metrics will display on the main grid of the Planning application.

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This page was last modified on July 25, 2018, at 17:56.