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Site Properties

The Site Properties screen allows you to view and/or edit the following properties of your IVR.

Property Description
Site Name The name of the IVR that is shown on both the Home tab and the CX Builder tab when you log into CX Builder. You can change the name of your IVR by editing the text field.
Site Type Specifies whether the site is Voice enabled or Touch-Tone Only. Once a site has been created you cannot change the Site Type; however, you can create a clone of the IVR that can be either Voice enabled or Touch-Tone Only.
Site Access Specifies whether your IVR to public or private. If the IVR is marked as private, a PIN must be entered in the text field. When calling into a private IVR, the caller must provide the PIN number at the beginning of the call.
Home Page The first page of your IVR. You can change the home page at any time by selecting the desired page from the drop-down menu.
Global Debug Email By default, the system uses the email address you use to log in to CX Builder, but you can specify any email address. The debugging email address specified on this page automatically populates in the Advanced Options tab of the Data Page, SMS Page, Transaction Page, and Logic Page but can be changed on each individual page.

Global debugging email addresses have the following character length limitations:

  • Total length: ≤256 characters
  • Local-part (text that precedes the @ symbol): ≤64 characters
  • Domain (text that follows the @ symbol): ≤255 characters
Play Fetch Audio If this option is selected, the system will play a percolate sound while it's fetching a document - for example the voicexml page for a Question Page. If the system fails to retrieve the document after two seconds, the customer will hear the fetch audio. By default, this option is selected and the fetch audio is played.
Hang-up Pages Specifies any pages that the system can optionally execute upon call completion (the caller hangs up, or reaches a Voice Page that instructs the system to hang up). The pages can be a Transaction Page, Data Page and/or SMS Page. Multiple Hang-up Pages are executed simultaneously.

Note: This feature may not be enabled for your account. If you have questions, contact your account representative.

Customized System Prompts Specifies whether the IVR is to use the systems prompts, or prompts that you have customized for the site. Click Choose Folder and select a folder previously created that contained the customized prompts that you uploaded.
TTS Control Specifies the types of controls if using Text-to-Speech (TTS).
  • Default TTS Voice—Select which voice you would like to use when TTS is played through the IVR.

Note: Other languages available for voices if each are enabled for your account include: Dutch, English (UK), English (Australia), French (Canada), French (Europe), German, Portuguese (Brazil), Spanish (Europe), and Spanish (US).

  • TTS Voice Variable—To dynamically switch the TTS voice during a call, use the TTS voice variable. Set the TTS voice variable using a Logic Page assignment operation. Assign the static TTS voice value. You can switch between TTS voices during a call as many times as necessary.

Notes: If you are using Nuance, be aware of the following:

  • It does not support characters that are not alphanumeric. As such, if you set the TTS voice in Site Properties to an English (Australia) voice for example, non-alphanumeric characters are ignored, whether they are specified as part of a Digit Sequence (like the plus (+) or minus (-) signs) or a variable that uses the SPELLOUT format on a Message Page.
  • It only supports cardinal numbers from 0 through 999.
ASR Control Specifies the types of controls if using Automatic Speech Recognition (ASR).
  • Default ASR Language—Select a default ASR language. Depending on your account, more than one language may be available.

Note: Other languages available if each are enabled for your account include: Dutch, English (UK), English (Australia), French (Canada), French (Europe), German, Portuguese (Brazil), Spanish (Europe), and Spanish (US).

  • ASR Language Variable—To dynamically switch the ASR Language during a call, use the ASR Language variable. Set the variable using a Logic Page assignment operation. Assign the static ASR Language value. You can switch between ASR languages during a call as many times as necessary. Contact your account representative if you have questions about whether your account supports this option.

Notes: If you are using Nuance, be aware that it only supports cardinal numbers from 0 through 999.

No Input or No Match Specifies the recordings to play if the caller does not provide input, or if a caller is not understood. Details are described on various Voice pages in this Help including the Question page, No Input and No Match respectively.

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This page was last modified on 30 June 2017, at 04:45.