As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

EWT Page

Important
This page only applies to users of the GVP platform for CX Builder 15.2 and 15.3 release. In CX Builder 15.5, the Waiting Message Page replaces this page.

thumb|center|500px|EWT Page

Use the EWT page to alert customers who are waiting in-queue with the estimated time until an agent will be available to handle their call.

On the Main tab, select the page that this EWT page should "go to" to once this time is played to the caller.

Note: If you want to change the prompt used for EWT, you can only use the Waiting Message Page.

This page was last edited on May 13, 2016, at 20:08.

Feedback

Comment on this article:

blog comments powered by Disqus