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EWT Page

Important
This page only applies to users of the GVP platform for CX Builder 15.2 and 15.3 release. In CX Builder 15.5, the Waiting Message Page replaces this page.

EWT Page

Use the EWT page to alert customers who are waiting in-queue with the estimated time until an agent will be available to handle their call.

On the Main tab, select the page that this EWT page should "go to" to once this time is played to the caller.

Note: If you want to change the prompt used for EWT, you can only use the Waiting Message Page.

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This page was last modified on May 13, 2016, at 12:08.