|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
Use the EWT page to alert customers who are waiting in-queue with the estimated time until an agent will be available to handle their call.
On the Main tab, select the page that this EWT page should "go to" to once this time is played to the caller.
Note: If you want to change the prompt used for EWT, you can only use the Waiting Message Page.