Jump to: navigation, search

Data Page

thumb|center|650px|Main Tab

The Data page works in conjunction with a Data File to read variables from or write variables to an .xls or .csv file.


  • Before you can select a data file, you must have previously created or uploaded one. See Data Files.
  • Once you select a data file, the Prompts and Advanced Options tabs display.

Choose the Options for the Data File

  1. Select a data file.
  2. Select an option.
    • Put Data In—Enables you to put variable values into your Data File. The system can either insert a new row each time, or update an existing row, searching for the First, Last, or All rows of data in which the designated variable value matches a row in the designated Data File column.
      1. In the Inserting this data section, select Variable to update the designated variable values all variables and their associated columns or select specific variable/columns.
      2. Specify the destination page, after inserting the data.
    • Get Data Out—Enables you to populate variables with values from your Data File. As shown in the graphic below, the system will find the First or Last row where the given variable matches a row in the Data File, and then load the values from that row into the corresponding variables.
      1. Specify the row to first look for the data.
      2. From the drop-down menu, select the column name(s)/variables in which to look.
      3. In the Load Data section, select the columns/variable in which to load the data.
      4. Specify different destination Voice Pages depending on whether or not a row is found.

thumb|center|650px|Main Tab - Get Data Out

thumb|center|650px|Prompts Tab

The Prompts tab enables you to configure Initial and Wait prompts. For more information on uploading prompts, see Audio Files.

  • Initial Prompts—Configure the initial prompt(s) that will be heard when the call reaches the data page.
  • Wait Prompt—Configure an additional wait prompt that will be played in a loop until the data write/read has completed. When operating on large Data Files, it is possible that the query being performed may take several seconds. The time to Get Data Out or Put Data In varies depending on the amount of existing data in the file. The system can play a "processing" sound to callers while waiting. For best results, make sure that the sound file beginning and end "connect" smoothly.

thumb|center|650px|Advanced Optons Tab

The system may encounter three exceptional situations that could trigger an error:

  1. The query takes too long to run
  2. The Data File has reached the maximum allowable size
  3. There was an internal system error
  • Error Destination—Configure which page in the IVR the call should be routed to in the event an error occurs.
  • Email Debugging
    • Mail Logs—Choose when to send email logs. You can chose either Never, On Error Only, or Always.
    • Email Address—By default, this field displays the global debugging email address you specified in Site Properties. Here, you can change the debugging email address for this page only. If you do that, an icon will display next to the page name in Site Overview with a message stating that the debugging email address on this page differs from the global debugging email address.
      • Debugging email addresses have the following character length limitations:
        • Total length: ≤256 characters
        • Local-part (text that precedes the @ symbol): ≤64 characters
        • Domain (text that follows the @ symbol): ≤255 characters

thumb|center|650px|Debugging Email Address Icon

Note: This is an option on the Data Page, Transaction Page, Logic Page, and SMS Page.

This page was last edited on May 13, 2016, at 20:08.


Comment on this article:

blog comments powered by Disqus