Jump to: navigation, search

ACD Page

An ACD Page is the interface between the IVR and the ACD, enabling you to send calls to and from the IVR to the ACD. Using an ACD Page you can:

  • Create the ACD administrator.
  • Set routing parameters and in-queue audio.
  • Configure toast and case data that will be popped to the agent when a call is received.
  • Configure the data that can be returned from the ACD and is exposed for use within the IVR for post-call routing.

A voice site can contain up to 100 ACD Pages.

The ACD Page differs depending on the platform associated with your account. If you are unsure about your platform or the features available to you for your account, contact your account representative.

Use the links below to view the ACD page for your particular platform:

Retrieved from "https://docs.genesys.com/Documentation:CXB:User:ACD:Current2 (2019-10-17 08:37:49)"
This page was last modified on August 31, 2017, at 12:42.


Comment on this article:

blog comments powered by Disqus