Jump to: navigation, search

IVR Reports

You can access IVR reports and dashboards from the CX Analytics dashboard by selecting IVR Reports.

Important
Report data remains available for either three months or three years.

Can I see call-related data?

1

Call Data reports provide all the statistics data for the contact center in terms of call-related metrics.

  • [+] Call Data Time reports
  • [+] Call Data Variable reports
  • [+] Call Data dashboards

Can I see self-service insights?

1

Self-Service Insight reports provide all the statistics data for the contact center in terms of self-service insight and the relevant call-related metrics.

  • [+] Self-Service Insight Task Analysis reports
  • [+] Self-Service Insight Task Detail reports
  • [+] Self-Service Insight Average Task Length reports
  • [+] Variable Data Discovery Call reports
  • [+] Self-Service Insight dashboards

Can I see VUI Analysis statistics?

1

VUI Analysis reports provide all the statistics data for the contact center in terms of VUI analysis and the relevant metrics.

  • [+] VUI Analysis Page Hits reports
  • [+] VUI Analysis Hang-ups reports
  • [+] VUI Analysis Page Errors reports
  • [+] VUI Analysis Page Errors by Call reports
  • [+] VUI Analysis Page Entry reports
  • [+] VUI Analysis Page Exit reports
  • [+] VUI Analysis Path Analysis reports
  • [+] VUI Analysis dashboards


Can I see call report data?

1

Variable Data Discovery Call reports provide all the statistics data for the contact center in terms of call report and the relevant metrics.

What do I do next?

You might want to learn more about:

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on March 29, 2017, at 04:54.