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Genesys Interaction Recording
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About Genesys Interaction Recording
Genesys Interaction Recording 8.5.2
Recording Methods
How Recording Works
Getting Started with Genesys Interaction Recording
Deploying Genesys Interaction Recording in a Single-Tenant Deployment
Deploying Interaction Recording Web Services (RWS)
Prerequisites
Deploying Cassandra
Installing and Configuring Cassandra
Upgrading Cassandra to 2.2
Configuring WebDAV
Initializing Cassandra
Elasticsearch
Installing
Deploying the Web Application
Configuring Interaction Recording Web Services
Configuring Security
Starting and Testing
Configuring Features
Configuration Options
Deploying Web Services and Applications for GIR
Deploying SIP Server for GIR
Deploying Interaction Concentrator for GIR
Deploying Recording Crypto Server
Deploying the Recording Plug-in for GAX
Deploying Recording Processor Script
Deploying Voice Processor
Deploying Genesys Voice Platform for GIR
Encrypting and Provisioning Certificates
Deploying the Screen Recording Service
Deploying the Screen Recording Service - Advanced Configuration
Deploying Recording Muxer Script
Deploying SpeechMiner for GIR
Deploying Workspace Desktop Edition for GIR
Configuring permissions, access control, and privacy
Secure Transport Configuration
Configuring Media Lifecycle Management
Creating Folder Hierarchy for Recording Storage
Setting up the Load Balancer in a Single-Tenant Environment
Additional Feature Configuration
Genesys Interaction Recording Options Reference
Deploying Genesys Interaction Recording in a Multi-Tenant Deployment
Deploying Interaction Recording Web Services (RWS)
Prerequisites
Deploying Cassandra
Installing and Configuring Cassandra
Upgrading Cassandra to 2.2
Configuring WebDAV
Initializing Cassandra
Elasticsearch
Installing
Deploying the Web Application
Configuring Interaction Recording Web Services
Configuring Security
Starting and Testing
Configuring Features
Configuration Options
Deploying Web Services and Applications for GIR
Deploying SIP Server for GIR
Deploying Interaction Concentrator for GIR
Deploying Recording Crypto Server
Deploying the Recording Plug-in for GAX
Deploying Recording Processor Script
Deploying Voice Processor
Deploying Genesys Voice Platform for GIR
Encrypting and Provisioning Certificates
Deploying the Screen Recording Service
Deploying the Screen Recording Service - Advanced Configuration
Deploying Recording Muxer Script
Deploying SpeechMiner for GIR
Deploying Workspace Desktop Edition for GIR
Configuring permissions, access control, and privacy
Secure Transport Configuration
Configuring Media Lifecycle Management
Creating Folder Hierarchy for Recording Storage
Setting up the Load Balancer in a Multi-Tenant Environment
Additional Feature Configuration
Genesys Interaction Recording Options Reference
Migrate Genesys Interaction Recording from a Single Tenant to a Multi-Tenant Deployment
Architecture and Features
Genesys Interaction Recording Components
IVR Recording
Multi-Site Call Transfers
Call Flows
The Call Recording Model
Screen Recording Architecture
Multiple data center locations
Media Lifecycle Management
Scalability and High Availability
Security and Encryption
Archiving and Metadata
Access Control for Recording Users
How the T-Library Works for GIR
User Interfaces
Geo-Location
Audio Tones
Reporting
Appendixes
Example Solution Definition SPD File
Disk Storage Recommendations
Sample Certificate and Key File Generation
Interaction Recording Web Services (Web Services) Group Settings
Agent Hierarchy and Partitioning Examples
Secure Transport Configuration
Automated Recovery of Recordings
Recovering Metadata for SpeechMiner
Troubleshooting
Understanding Genesys Interaction Recording
Minimum Recommended Versions
GIR Alarms
Other guides
Genesys Interaction Recording API
Genesys Interaction Recording Help
Genesys Interaction Recording Migration Guide
8.5.2
Jump to:
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Migration
DESCOPED 4i13 now 4i14
Migrate Genesys Interaction Recording from a Single Tenant to a Multi-Tenant Deployment
Migrate Tenant Recording Data to an Alternate Keyspace (Existing Customers)
This page was last edited on December 20, 2018, at 14:14.
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