Jump to: navigation, search

TTS ports

Metric specification

Billable item Cloud Contact Center ASR port peak usage and Cloud Contact Center TTS port peak usage.
Unit of measure

Port peak usage

Metric name

gvp_tts_ports

Metric frequency

Daily

Metric scope Region
Metric definition

Peak usage of ASR treatment / TTS treatment applied to calls within the Genesys Voice Platform (GVP). 

Data source GVP Reporting Server DB; Genesys Info Mart (GIM) DB 
Deployment model Instance of GVP Reporting Server DB per location (shared between tenants or individual); one global instance of GIM DB per tenant.

Configuration details

  • Regions and locations
    • Within each tenant configuration, define a set of regions and locations in which the tenant is enabled.
  • Credentials: In the globals section, define credentials at the top level in the following sections:
    • cme_credentials: the credentials to access all the Configuration Servers.
    • gimdb: the default credentials to access the GIM DBs.
    • gvpdb: the default credentials to access the GVP Reporting Server DBs.
  • GVP section 
    • Each location at the top level has a gvp section with details that define the shared GVP deployment details:
      • Configuration Server parameters
      • GVP Reporting Server database parameters
      • Credentials (inherited from the gvpdb section under the globals section)
  • GVP Reporting Server database
    • Globally defined GVP Reporting Server database parameters for each location and default credentials are propagated down to the tenant level, and can be overridden at the tenant level.  
  • MCP configuration
    • Configure the Media Control Platform (MCP) to send the required events to the Reporting Server. Genesys does not validate the configuration, but it is a prerequisite:
      [ems]
      dc.default.metricsfilter=..,148-151.
    • Validate the availability of the events based on the retention period of event records, as configured in the GVP Reporting Server:
      [dbmp]
      rs.db.retention.events.default=7

Resulting data file details

  • The number displayed in the resulting file (MessageSize field) represents the number of concurrently active ASR or TTS sessions.
  • The file content complies to the IT Integration Specification:
    Channel type =  3 (TTS), 1 (ASR)
    Service class =  7 (TTS), 24 (ASR)
    Activity type =  6 (TTS), 6 (ASR)
    Status = PORT
  • A separate file is produced for each region, where the tenant is deployed.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 27 June 2018, at 12:26.