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SIP Voicemail

Metric Specification

Billable Item Maximum number of configured Agents, and Agent Groups objects having voicemail box simultaneously enabled over the month 
Unit of measure

objects count

Metric Name


Metric Frequency

daily (number of Agents, and Agent Group having voicemail boxes configured)

Metric Scope global
Metric Definition

Monthly maximum enabled voicemail boxes

Data Source

Tenant Configuration Server 

Deployment Model Instance of Configuration Server per tenant

Configuration Details

  • Host/port of the tenant Configuration Server is present within each tenant configuration under the cs_primary_host, cs_backup_host and cs_port attributes. 
  • Credentials that can be used to access Configuration Server instances are defined on global level: cme_credentials section under global containing username and password attributes.

Resulting Data File Details

  • Number in the resulting file represents the number of configured voicemail box objects (of an Agent, or of an Agent Group types) on a given day
  • File content complies to the IT Integration Specification:
    AgentGroupName = 1 (Concurrent)
        (Note: Monthly characteristics is not available for this metrics.)

    Activity Type = 5
    Channel type = 0
    Service class = 26



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This page was last modified on 28 March 2018, at 13:00.