|Billable Item||Maximum number of configured Agents, and Agent Groups objects having voicemail box simultaneously enabled over the month|
|Unit of measure||
daily (number of Agents, and Agent Group having voicemail boxes configured)
Monthly maximum enabled voicemail boxes
Tenant Configuration Server
|Deployment Model||Instance of Configuration Server per tenant|
- Host/port of the tenant Configuration Server is present within each tenant configuration under the cs_primary_host, cs_backup_host and cs_port attributes.
- Credentials that can be used to access Configuration Server instances are defined on global level: cme_credentials section under global containing username and password attributes.
Resulting Data File Details
- Number in the resulting file represents the number of configured voicemail box objects (of an Agent, or of an Agent Group types) on a given day
- File content complies to the IT Integration Specification:
AgentGroupName = 1 (Concurrent)
(Note: Monthly characteristics is not available for this metrics.)
Activity Type = 5
Channel type = 0
Service class = 26
This page was last modified on 28 March 2018, at 13:00.