SIP voicemail

Metric specification

Billable item	Maximum number of configured Agent and Agent Group objects that have voicemail box simultaneously enabled over the month.
Unit of measure	Objects count
Metric name	voicemail_boxes
Metric frequency	Daily (the number of Agent and Agent Group that have voicemail boxes configured)
Metric scope	Global
Metric definition	Monthly maximum enabled voicemail boxes.
Data source	Tenant Configuration Server
Deployment model	Instance of Configuration Server per tenant.

Configuration details

• Host/port of the tenant Configuration Server is present within each tenant configuration under the following attributes:
  • cs_primary_host
  • cs_backup_host
  • cs_port
• At the top level in the cme_credentials section in the globals section that contains the username and password attributes, define credentials that can be used to access the Configuration Server instances.

Resulting data file details

• The number displayed in the resulting file represents the number of configured voicemail box objects (of an Agent or of an Agent Group type) on a given day.
• The file content complies to the IT Integration Specification:

  AgentGroupName = 1 (Concurrent)

  Important

  Monthly characteristics are not available for this metric.

  Activity type = 5

  Channel type = 0

  Service class = 26