SIP Voicemail

Metric Specification

Billable Item	Maximum number of configured Agents, and Agent Groups objects having voicemail box simultaneously enabled over the month
Unit of measure	objects count
Metric Name	"voicemail_boxes"
Metric Frequency	daily (number of Agents, and Agent Group having voicemail boxes configured)
Metric Scope	global
Metric Definition	Monthly maximum enabled voicemail boxes
Data Source	Tenant Configuration Server
Deployment Model	Instance of Configuration Server per tenant

Configuration Details

• Host/port of the tenant Configuration Server is present within each tenant configuration under the cs_primary_host, cs_backup_host and cs_port attributes. 
• Credentials that can be used to access Configuration Server instances are defined on global level: cme_credentials section under global containing username and password attributes.

Resulting Data File Details

• Number in the resulting file represents the number of configured voicemail box objects (of an Agent, or of an Agent Group types) on a given day
• File content complies to the IT Integration Specification:

AgentGroupName = 1 (Concurrent)
(Note: Monthly characteristics is not available for this metrics.)

Activity Type = 5
Channel type = 0
Service class = 26