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Outbound Voice with CX Contact Interaction

This page provides information about how the Outbound Voice with CX Contact Interaction metric is defined and calculated, and describes the key values used to designate these metrics in the billing files.

Outbound Voice with CX Contact Interaction is a usage metric.

Metric specification

Billable Item Number of CX Contact enabled transactions.
Unit of measure objects count
Metric Name "cx_contact_interactions"
Metric Frequency Daily
Metric Scope Global
Metric Definition Number of CX Contact enabled transactions.
Data Source Genesys Info Mart database
Deployment Model One global instance of Genesys Info Mart database, per tenant.

Configuration

Define the following:

  • Define the host and port of the tenant Genesys Info Mart database within each tenant configuration, under the "gimdb" section.

Metric datasets

  • caf_records — Dataset with a list of CX Contact processing attempts for an outbound campaign contact.
  • folder — Dataset with information about folder structure. Used if business unit breakdown is required for the metric.

Resulting Data File Details

  • File content complies with the IT Integration Specification:
    Activity Type = 12
    Channel type = 12
    Service class = 36
    Status = TRANSACTION
This page was last modified on April 12, 2019, at 13:16.

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