Outbound Voice with CX Contact Interaction
This page provides information about how the Outbound Voice with CX Contact Interaction metric is defined and calculated, and describes the key values used to designate these metrics in the billing files.
Outbound Voice with CX Contact Interaction is a usage metric.
|Billable Item||Number of CX Contact enabled transactions.|
|Unit of measure||objects count|
|Metric Definition||Number of CX Contact enabled transactions.|
|Data Source||Genesys Info Mart database|
|Deployment Model||One global instance of Genesys Info Mart database, per tenant.|
Define the following:
- Define the host and port of the tenant Genesys Info Mart database within each tenant configuration, under the "gimdb" section.
- caf_records — Dataset with a list of CX Contact processing attempts for an outbound campaign contact.
- folder — Dataset with information about folder structure. Used if business unit breakdown is required for the metric.
Resulting Data File Details
- File content complies with the IT Integration Specification:
- Activity Type = 12
- Channel type = 12
- Service class = 36
- Status = TRANSACTION