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The following pages provide detail on how each BDS metric is defined and calculated, and key values used to designate these metrics in the billing files:

Any item not in the preceding list is not directly measured by BDS as of this release.
  • BDS provides a simple count only for each metric. Pricing and bursting are calculated later in the Genesys backoffice financial systems to create the final invoices.
  • Genesys backoffice systems may use some of these metrics as “proxy” counts for other subscription item metrics not listed here, if there is a fixed relationship between them.


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This page was last modified on 11 May 2018, at 04:04.