Jump to: navigation, search

GVP Ports

Metric Specification

Billable Item Cloud Contact Center GVP port peak usage
Unit of measure

port peak usage

Metric Name


Metric Frequency


Metric Scope region
Metric Definition

Peak usage of GVP treatment applied to calls within GVP platform 

Data Source

GVP Reporting Server DB; Genesys Info Mart DB 

Deployment Model Instance of GVP Reporting Server DB per location (shared between tenants or individual); One global instance of Genesys Info Mart DB per tenant

Configuration Details

  • Within each tenant configuration, a set of regions and locations is defined in which the tenant is enabled.
  • Credentials to be used to access all configuration servers are defined on global level: cme_credentials section under global.
  • Default credentials that can be used to access GIM databases are defined on global level: gimdb section under global.
  • Default credentials that can be used to access GVP Reporting Server databases are defined on global level: gvpdb section under global
  • Each location on global level has a gvp section with details defining shared GVP deployment details: configuration server coordinates, GVP Reporting Server database coordinates, and credentials (inherited from the gvpdb section in global).
  • Globally defined GVP Reporting Server database coordinates for each location and default credentials are propagated down to the tenants' level, and can be overridden on a tenant level.  
  • Within each location a list of 'billable' IVR Profiles DBIDs can be defined (ivr_usage_profiles: ['000'] - default value meaning all IVR Profiles are billable).
  • GVP Reporting Server should be configured to store CDRs table:

Resulting Data File Details

  • Number in the resulting file (MessageSize field) represents the number of concurrently GVP sessions within region.
  • File content complies to the IT Integration Specification:
    Channel type =  1
    Service class =  20
    Activity Type =  6
    Status = PORT
  • A separate file is produced for each region, where the tenant is deployed.


Comment on this article:

blog comments powered by Disqus
This page was last modified on 28 March 2018, at 13:00.