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GIM-based voicemail

BDS supports tracking of SIP voicemail usage based on data supplied by Genesys Info Mart through the metric voicemail_boxes_gim. This page provides information about how the metric is defined and calculated, and describes the key values used to designate these metrics in the billing files.

Important
You must never enable both voicemail_boxes_gim and voicemail_boxes metrics simultaneously, as they generate the same files.

Metric specification

Billable item The peak number of simultaneously configured Agent Logins, Agent Groups, and DN objects over the day. This metric is an alternative to the "voicemail_boxes" metric, which uses datasets that are snapshots of the configuration from Config Server / GWS. Use this new "voicemail_boxes_gim" metric in deployments where Genesys Info Mart is installed with Configuration ICON release 8.1.514.19 or later.
Unit of measure Objects count
Metric name voicemail_boxes_gim 
Metric frequency Daily (the number of Agent Logins, Agent Groups, and DNs that have voicemail boxes configured)
Metric scope Global
Metric definition Monthly maximum enabled voicemail boxes.
Data source Genesys Info Mart DB
Deployment model One global instance of Genesys Info Mart DB per tenant.

Configuration

The following are required:

  • Host / port of the tenant's Genesys Info Mart DB must be configured within the gimdb section of each tenant configuration.
  • Configuration ICON must be release 8.1.514.19, or later.
  • Configuration ICON must have cfg-annex option enabled in the [callconcentrator] section (cfg-annex=1). ICON restart is required.

Metric datasets

  • dn — Dataset with DNs that are present in the configuration at any point of time in a given day.
  • agent_group — Dataset with Agent Groups that are present in the configuration at any point of time in a given day.
  • agent_login — Dataset with Agent Logins that are present in the configuration at any point of time in a given day.
  • folder — Dataset with Folders that are present in the configuration at any point of time in a given day.

Resulting Data File

  • The data file file contains a number that represents the peak number of configured voicemail box objects (of Agent Login, Agent Group, or DN types) on a given day.
  • Data file content complies with the IT Integration Specification:
    Concurrent:
    Activity Type = 5
    Channel type = 0
    Service class = 26
  • The data file is named according to standard BDS Metrics and Datasets file naming practice, which ensures that each produced file has a unique name.
This page was last modified on April 12, 2019, at 13:16.

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