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ASR ports

Metric specification

Billable item Cloud Contact Center ASR port peak usage and Cloud Contact Center TTS port peak usage.
Unit of measure

Port peak usage

Metric name


Metric frequency


Metric scope Region
Metric definition

Peak usage of ASR treatment / TTS treatment applied to calls within the Genesys Voice Platform (GVP). 

Data source

GVP Reporting Server (RS) DB; Genesys Info Mart (GIM) DB 

Deployment model Instance of GVP Reporting Server DB per location (shared between tenants or individual); one global instance of GIM DB per tenant.

Configuration details

  • Regions and locations
    • Within each tenant configuration, define a set of regions and locations in which the tenant is enabled.
  • Credentials: In the globals section, define credentials at the top level in the following sections:
    • cme_credentials: the credentials to access all the Configuration Servers.
    • gimdb: the default credentials to access the GIM DBs.
    • gvpdb: the default credentials to access the GVP RS DBs. 
  • GVP section
    • Each location at the top level has a gvp section with details that define the shared GVP deployment details:
      • Configuration Server parameters
      • GVP Reporting Server database parameters
      • Credentials (inherited from the gvpdb section in the globals section).
  • GVP Reporting Server database
    • The globally defined GVP Reporting Server database parameters for each location and default credentials are propagated down to the tenant level, and can be overridden at the tenant level.  
    • Additionally, each tenant has a shared_gvp flag that defaults to true. In premise deployment, shared_gvp must be set to false.
      A shared_gvp_alias parameter is not used to configure a premise tenant, and should be left empty.
  • MCP configuration:
    • You must configure the Media Control Platform (MCP) to send the required events to the Reporting Server. Genesys does not validate the configuration, but it is a prerequisite:
    • Validate the availability of the events based on the retention period of event records, as configured in the GVP Reporting Server:

Resulting data file details

  • The number displayed in the resulting file (MessageSize field) represents the number of concurrently active ASR or TTS sessions.
  • The file content complies to the IT Integration Specification:
    Channel type =  3 (TTS), 1 (ASR)
    Service class =  7 (TTS), 24 (ASR)
    Activity type =  6 (TTS), 6 (ASR)
    Status = PORT
  • A separate file is produced for each region, where the tenant is deployed.


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This page was last modified on June 27, 2018, at 11:26.