Outbound Voice with CX Contact Interaction

This page provides information about how the Outbound Voice with CX Contact Interaction metric is defined and calculated, and describes the key values used to designate these metrics in the billing files.

Metric specification

Billable Item	Number of CX Contact enabled transactions.
Unit of measure	objects count
Metric Name	"cx_contact_interactions"
Metric Frequency	Daily
Metric Scope	Global
Metric Definition	Number of CX Contact enabled transactions.
Data Source	Genesys Info Mart database
Deployment Model	One global instance of Genesys Info Mart database, per tenant.

Configuration

Define the following:

• Define the host and port of the tenant Genesys Info Mart database within each tenant configuration, under the "gimdb" section.

Metric datasets

• caf_records — Dataset with a list of CX Contact processing attempts for an outbound campaign contact.
• folder — Dataset with information about folder structure. Used if business unit breakdown is required for the metric.

Resulting Data File Details

• File content complies with the IT Integration Specification:

  Activity Type = 12

  Channel type = 12

  Service class = 36

  Status = TRANSACTION