Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.5 releases of Gplus Adapter for Siebel CRM Voice Component.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

• Support for Microsoft Windows Server 2008 and 2012 was added on May 5, 2015.

Corrections and Modifications

This release includes the following corrections or modifications:

The Adapter now correctly executes the ChangeNotReadyState device command. Previously, the ChangeNotReadyState device command was incorrectly enabled in particular conditions, resulting in incorrect behavior. (ER# 313809293)

The Adapter now correctly handles agent requests to transition from a Ready to a Not Ready state during legal-guard time. This issue only affects the Alcatel A4400/OXE switch. Previously, the Adapter applied the Ready state to an agent when, due to the legal-guard time period at the end of the after call work (ACW) time period, the agent should be in the Not Ready state. (ER# 311705610)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly sends the ReasonValue key to the T-Server. Previously, only the ReasonCode key in the AttributeReason attribute was sent to T-Server. (ER# 311219876)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly processes outbound calls. Previously, if a user event timed-out and there was an Outbound Contact Server work item on the CTI toolbar, the Adapter stopped functioning when processing outbound calls. (ER# 309576721)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly displays the CTI toolbar when an agent logs into Siebel. Previously, when an agent successfully logged into Siebel, the CTI toolbar was displayed, but the buttons related to the Voice Component were disabled. (ER# 299690026)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly executes ReleaseISCDriverInstance requests. Previously, in certain scenarios in which these requests were processed, it caused the Genesys Communication Server to terminate unexpectedly. (ER# 280183010)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter's InteractionDoNotCall button is now disabled until the agent receives an outbound call in the list of workitems. Previously, if a customer pressed the InteractionDoNotCall button before the call appeared in the list of workitems, the Adapter would terminate unexpectedly. (ER# 287543543)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

• The Adapter is now able to request outbound preview records in round-robin fashion. In order to enable this functionality, you must add a new parameter called GSW_CAMPAIGN_NAME with an empty ("") value to all three of these CTI commands:

  • PreviewDialingModeStart
  • PreviewDialingModeOver
  • PreviewRecordRequest

  The following is an example:

  [Command:PreviewRecordRequest]
       Description = "Record Request"
       DeviceCommand = "PreviewRecordRequest"
       Hidden = "TRUE"
       Profile = "Gplus Voice"
       Comments = "Request preview record"
       CmdData = "PreviewRecordRequestCmd"
  
       [CmdData:PreviewRecordRequestCmd]
        Param.GSW_CAMPAIGN_NAME = ""
  

  Alternatively, you can uncomment the corresponding CmdData in GenComm_universal.def. Search for the following comment and ;Uncomment the CmdData that will appear below it in the .def file:

  ;Uncomment CmdData below if you need to request records in round robin fashion
  

  If GSW_CAMPAIGN_NAME is not present in the three commands above, or if it is present but is not assigned an empty string, functionality will remain as in previous releases, where the Adapter was not able to request outbound preview records in round-robin fashion.

  (ER# 282044905)

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction:

The Adapter now correctly executes the request ReleaseISCServiceInstance for services (agent sessions) configured with multiple DN sets: {DN1, DN2..., ACD1, ... ACDn}. Previously in this scenario, improper processing of a DN or ACD produced the following message: DN = ... still held by other place(s). In addition, the request RequestService was fulfilled incompletely, leading to the following message: Wrong place configuration! DN=... assigned to another place with different DNs set. (ER# 280305331)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly displays network outbound calls on the Siebel CTI toolbar. Previously, network outbound calls were shown on the Siebel CTI toolbar as inbound. (ER# 274137323)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly distributes the Communication DN EventUserEvent event to subscribed services. Previously, in this scenario, the Adapter terminated unexpectedly when calling the ReleaseISCServiceInstance method and distributing the Communication DN EventUserEvent at the same time. (ER# 270207071)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Adapter now correctly responds to requests after processing outdated outbound requests. Previously, in this scenario, the Adapter terminated unexpectedly. (ER# 269560343)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.

The Adapter now correctly handles EventAbandoned for outbound calls. Previously, the Adapter did not handle this event properly. (ER# 258510162)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.

The Adapter now correctly logs in an agent if the agent's session is closed when either:

• An agent was working with a call, or
• An event was being processed at the same time.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• The Adapter supports Siebel 7.5, 7.7, 7.8, 8.0, and 8.1 — (SEA and SIA architectures).

• A new configuration option, CheckDNStateOnLogin in the voice section, enables the Adapter to check if a DN is already being used by another agent when an agent attempts to log in to T-Server. Previously, the Adapter did not support this functionality.

  CheckDNStateOnLogin
  Default Value: false
  Valid Values: true,false
  Note: The option's name is case-sensitive, but the valid values are not.

  Specifies whether the state of the DN is checked when an agent attempts to log in to T-Server. If this option is set to true, The Adapter checks the DN state during agent login. If the DN is being used by another agent, the login operation is rejected, and the Voice toolbar and Voice menu commands are disabled. When this option is set to false, the Adapter does not check the DN state during agent login. This was the previous behavior.

(ER# 250831073)

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.

Now the ChainedRecordRequest button enables you to refresh the newly added contact information in the combo box. Previously, the new contact information would not appear when you pressed the AddRecord button. (ER#s 254141112, 254774224)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.

The Adapter has been updated to remove an artificial delay that arose when a session was destroyed. Previously at session destruction, the Adapter unnecessarily introduced a delay. (ER# 245171979)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.

For environments using the T-Server for Nortel Communication Server 1000 with SCCS/MLS: the Adapter now correctly issues an TAnswerCall request after a TMakeCall request. Previously, it did not issue the Answer request when working with the T-Server in question. (ER# 242130525)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the Gplus Adapter for Siebel CRM Voice Component.

Corrections and Modifications

This release includes the following corrections or modifications.

With this release, GenCommSrv now functions properly in the following scenario:

1. The Adapter is configured to support the Expert Contact feature (Service:HasKWProtocol is set to TRUE in the Driver Communication Profiler).
2. A given DN has more than one Siebel Agent session.

The Adapter now functions properly in the following scenario:

1. It is configured to support the Expert Contact feature (Service:HasKWProtocol is set to TRUE in the Driver Communication Profiler).
2. It receives EventReleased and EventPrivateInfo (with a previewIntRequestCancel key) consecutively from a CTI-less T-Server.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications.

The Genesys Communication Server no longer stops sending and receiving events and commands both to and from Siebel after it reconnects to Siebel during an Outbound campaign call. Previously, this occurred if the Adapter's verbose option in the log section was set to standard or a more detailed setting. (ER#s 227744969; 231267787)

The Adapter now correctly handles events from T-Server in the following scenario:

1. The communication driver parameters Service::AutoLogout is set to TRUE, Service:: ReleaseEstablishedCallOnAutoLogout is set to TRUE, and Service::ReleaseCallOnAutoLogout is set to FALSE.
2. There is a call on the given session in the Held, Ringing, or Dialing state.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

• The following CTI profile configuration parameters have been introduced in this release:
  
  Service:EntranceTimestamp
  
  Valid value: any string that conforms to the key naming conventions for call attached data (CAD).
  Default value: <empty>
  Description: If this option has some value (is not empty), the Adapter tries to apply the Compute-TimeInQueue detection mode to obtain the TimeInQueue attribute for a given call.
  
  Service:FrozenTimeInQueue
  
  Valid value: any string that conforms to the key naming conventions for call attached data (CAD).
  Default value: <empty>
  Description: If this option has some value (is not empty), the Adapter tries to read the corresponding value from the call attached data (using the Frozen�TimeInQueue detection mode) with the value from this option as its key. After reading, the Adapter sends the results to Siebel in the form of the TimeInQueue attribute for the call.
  
  Definitions:

  Compute-TimeInQueue detection mode: the Adapter reads from the CAD a value associated with the key provided by the EntranceTimestamp parameter. This value is a string that must conform to the UTC (Coordinated Universal Time) format: YYYY-MM-DDThh:mm:ss. The Adapter then calculates the TimeInQueue attribute (in seconds) for the call (the difference between the current time, converted into UTC, and the time that it read from the CAD).
  
  Frozen�TimeInQueue detection mode: the Adapter reads from the CAD a value associated with the key provided by the FrozenTimeInQueue parameter. This value is an integer that represents the TimeInQueue attribute (in seconds) of the call, and which was calculated by an external application or software. The Adapter sends this value as is to Siebel.
  
  PBX-TimeInQueue detection mode: the Adapter reads from the Extensions call attribute to obtain the PBX/Switch-specific TimeInQueue and sends that value to Siebel. (Not all PBXs or Switches support such an attribute.)

  Note:

  1. If neither of these options is defined, or if there are no keys related to them in the call attached data, then the Adapter uses PBX-TimeInQueue detection mode (the existing Adapter mode available prior to this release).
  2. If both of these options are defined, and both have keys present in the CAD, then the Adapter uses Frozen�TimeInQueue detection mode, which has the higher priority.

  
  Example: If both these new options are set in Siebel, as in the following case,

  [Driver Parameters:Gplus_Voice]
  Required:Name = "Gplus_Voice"
   �
  Service:FrozenTimeInQueue = �Key1�
  Service:EntranceTimestamp = �Key2�
  

  then there are four possible cases for how the Adapter might interpret this, and for what the TimeInQueue value sent to Siebel is. These cases are as follows:

  • If only the pair with the value of Key1 is present in the CAD, then the Frozen-TimeInQueue detection mode is used.
  • If only the pair with the value of Key2 is present in the CAD, then the Compute�TimeInQueue detection mode is switched ON.
  • If both pairs have their respective values, Key1 and Key2, in the CAD, then the Frozen-TimeInQueue detection mode is used because of its higher priority.
  • If both Key1 and Key2 are absent from the pairs in the CAD, then the PBX-TimeInQueue detection mode is used.

  (ER# 227642476)

Corrections and Modifications

This release does not include any corrections or modifications.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Adapter now continues to function properly even if the following two conditions are true:

• Multiple agents that share the same DN simultaneously log in, process calls, and log out.
• The CTI configuration parameter Service:ReleaseCallOnAutoLogout is set to TRUE.

Previously when using a Nortel Meridian 1 switch, the Adapter did not work properly when the AgentWorkMode option was set to AgentManualIn. This problem has been fixed. (ER# 212516965)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the Gplus Adapter for Siebel CRM Voice Component.

Corrections and Modifications

This release includes the following corrections and modifications:

Attention: If you upgrade your Gplus Adapter for Siebel CRM Voice Component component to version 7.5.000.27, you must also upgrade your Gplus Communication Server for Siebel CRM component to version 7.5.000.27.

Previously on AIX, the Adapter did not work properly. Most notably, the GenCommServer component stopped responding during the reconnection between the GenCommDrv and GenCommServer components. This problem was caused by an AIX compiler issue, and resulted in an optimization option being excluded. This problem has been fixed. (ER# 194896293)

Previously, the Adapter did not process the Driver:InboundPartyContainer parameter and Driver:OutboundPartyContainer for network calls. The problem has been fixed. (ER# 205756764)

Previously, after a Complete Conference request, the Adapter did not send a Siebel-enabled DeleteFromConference command if T-Server was configured without AttrributeOther... attributes support (for example, when the nso-other-dn-for-external option was set to true). This problem has been fixed. (ER# 217561223)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release:

• The following CTI profile configuration parameter has been introduced in this release:

  NetworkCallTransferMode
  Service: NetworkCallTransferMode
  Valid Values: Local, Network
  Default value: Network
  

  • Local � The Adapter uses only the standard T-Server operations for two-step operations (consult, transfer and conference) for all types of calls.
  • Network � The Adapter uses the Network T-Server operation (Network Consult/Transfer/Conference) for creating and completing two-step operations (consult, transfer and conference) for network calls; all other calls are processed using the standard T-Server operations.

(ER# 199588513)

• The SendUserEvent device command can be configured to send AgentID and ConnID as attributes in the related EventUserEvent. In such a configuration, the CmdData section for the SendUserEvent device command should include parameters with names Attribute.AgentID and Attribute.ConnID respectively.

For example:

[Command:SendUserEvent]
  Hidden = "TRUE"
  Description = "Send user event"
  DeviceCommand = "SendUserEvent"
  CmdData = "SendUserEvent"

[CmdData:SendUserEvent]
  AttachContext = "TRUE"
  Param.ThisDN = "{@SelectedDN}"
  Param.Attribute.AgentID = "Attribute_AgentID"
  Param.Attribute.ConnID = "12340d0000000000"

The value of the Attribute.ConnID parameter must be exactly 16 Hexadecimal symbols that define ConnID.

If it is required to set the Attribute.AgentID and Attribute.ConnID parameters in the UserData of the UserEvent, then a backslash (\) must be used as an escape symbol before the parameter name.

Generally, a backslash (\) symbol directs the Adapter to send a parameter with the name beginning right after the backslash as UserData with a SendUserEvent request. A single backslash symbol without a string is treated as a UserData parameter with key \.

For example, when CmdData is defined as the following:

[CmdData:SendUserEvent]
  AttachContext = "TRUE"
  Param.ThisDN = "{@SelectedDN}"
  Param.Attribute.AgentID = "Attribute_AgentID"
  Param.Attribute.ConnID = "12340d0000000000"
  Param.\Attribute.AgentID = "UserData_Attribute.AgentID"
  Param.\Attribute.ConnID = "UserData_84321"
  Param.\ = "This_Is_\"
  Param.AgentID = "UserData_AgentID"

Then the UserEvent will include the attributes AgentID and ConnID:

UserData;
  (Str) \                   This_Is_\
  (Str) Attribute.ConnID    UserData_84321
  (Str) Attribute.AgentID   UserData_Attribute.AgentID
  (Str) AgentID             UserData_AgentID

(ER# 211903936)

Corrections and Modifications

This release includes the following corrections and modifications:

Previously, the GenCommServer Voice driver terminated unexpectedly if there was no available Configuration Server connection during a driver initialization. This problem has been fixed. Now, if there is no connection to the Configuration Server available, then the client gets a standard message stating that a driver instance cannot be created, and that the client must log in again after the Configuration Server starts up. (ER# 208294241)

Previously the Adapter did not dispatch the EventUserEvent, which was received on the Communication DN (Driver::Communication parameter), to all the current active agent sessions. This problem has been fixed. (ER# 212371472)

Previously it was not possible to perform two-step operations (consult, conference, and transfer) between different switches without the Network T-Server, for example, using the call transfer capability of a local switch. The problem has been fixed. The new CTI profile configuration parameter Service:NetworkCallTransferMode was added to control the two-steps operations behavior. (ER# 199588513)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Note: Release 7.5.000.20 of the Gplus Adapter for Siebel CRM Voice Component requires release 7.5.000.20 or greater of the Gplus Communication Server for Siebel CRM.

Corrections and Modifications

This release includes the following corrections and modifications:

Intermittently, the Adapter unexpectedly terminated while processing the ReleaseISCServiceInstance request from Siebel. This problem has been fixed. (ER# 198264254)

Intermittently, the Adapter did not properly execute a request when an agent logged out of a Siebel session. As a result, other processes within the Genesys Communication Server stopped responding to any outside requests (for example, requests from Siebel and T-Server). This problem has been fixed. (ER# 191616083)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Adapter for Siebel CRM Voice Component.

• Supports Siebel 8.0.
• Supports Network Transfer Optional Automatic Reconnection.
• Supports new description of connection to the T-Server.
• Supports secure connection between the Gplus Adapter and T-Server.
• Supports Outbound Contact Multiple Campaigns Agents.
• Supports filtering of sensitive information in UserData, Extensions, and Reasons when writing to application logs.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:

When the Outbound Callback Server was running in ASM mode, the workitem for the outbound call was identified as an inbound call from the internal port. This problem has been fixed. (ER# 62146128)

When the Outbound Callback Server campaign was running in Predictive mode and the configuration parameter Service:AgentLogOutControl was set to TRUE, there was no automatic logout executed in the following scenario:

1. An agent sets status to ready.
2. The agent made a request for logout on the Communications Toolbar.
3. OCS returned the time remaining until the agent should automatically log out.
4. The call arrived to the desktop, and the agent answered the call.
5. The timeout expired.
6. The agent released the call.
7. The OCS sent a logout acknowledgement.
8. The agent processed the record.

The agent had to manually log out by clicking the Logout button on the Toolbar. This problem has been fixed. (ER# 56547209)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There is a known issue with a localized Siebel environment. See the Internationalization section, below.

After a Complete Conference request, the Adapter does not send a Siebel-enabled DeleteFromConference command if T-Server is configured without AttrributeOther... attributes support (for example, when the nso-other-dn-for-external option is set to true). (ER# 217561223)

The Adapter does not process the Driver:InboundPartyContainer parameter and Driver:OutboundPartyContainer for network calls. (ER# 205756764).

On AIX, the Adapter does not work properly. Most notably, the GenCommServer component stops responding during the reconnection between the GenCommDrv and GenCommServer components. This problem is caused by an AIX compiler issue, and results in an optimization option being excluded. (ER# 194896293)

Sometimes the Adapter unexpectedly terminates if the following two conditions are true:

• Multiple agents that share the same DN are simultaneously logging in, processing calls, and logging out.
• The CTI configuration parameter Service:ReleaseCallOnAutoLogout is set to TRUE.

The GenCommServer Voice driver terminates unexpectedly if there is no available Configuration Server connection during a driver initialization. (ER# 208294241)

Release 7.5.000.20 of Gplus Adapter for Siebel CRM Voice Component will not work correctly with versions of Gplus Communication Server for Siebel CRM or Gplus Adapter for Siebel CRM Multimedia Component earlier than 7.5.000.20.

It is not possible to perform two-step operations (consult, conference, and transfer) between different switches without the Network T-Server, for example, using the call transfer capability of a local switch. (ER# 199588513)

When using a Nortel Meridian 1 switch, the Adapter does not work properly when the AgentWorkMode option is set to AgentManualIn. This problem has been fixed. (ER# 212516965)

The Adapter does not dispatch the EventUserEvent, which is received on the Communication DN (Driver::Communication parameter), to all the current active agent sessions. (ER# 212371472)

Intermittently, the Adapter unexpectedly terminates while processing the ReleaseISCServiceInstance request from Siebel. (ER# 198264254)

Intermittently, the Adapter does not properly execute a request when an agent logged out of a Siebel session. As a result, other processes within the Genesys Communication Server stop responding to any outside requests (for example, requests from Siebel and T-Server). (ER# 191616083)

The Adapter does not support DNs that have an @ sign as a part of their name. (ER# 139952231)

When the Universal Callback Server processing timeout is expired, the Adapter does not remove the voice callback workitem from the Siebel desktop. (ER# 135485466)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features or functions for this product.

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Internationalization

Information in this section is included for international customers.

When using the Voice Component of this Adapter with a Siebel Server without an American English (ENU) language pack, it is necessary to make sure that the PickList Action Type (TODO_TYPE) and PickList Action Status (EVENT_STATUS) values are defined for both the localized and English (ENU) languages. (ER# 146694963)

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Gplus Adapter 7.5 for Siebel CRM Deployment Guide. This guide lists system requirements and describes how to install and configure the Gplus Adapter.

• Gplus Adapter 7.5 for Siebel CRM User's Guide. This guide contains step-by-step instructions on how to use the Adapter.

• Gplus Adapter 7.5 for Siebel CRM Developer's Guide. This guide provides information used to customize the Adapter.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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