| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.6.008.22 [11/15/13] – Hot Fix | X | X | X | X | X | X |
| 7.6.008.20 [03/31/10] – General | X | X | X | X | X | X |
| 7.6.008.19 [02/16/10] – General | X | X | X | X | X | X |
| 7.6.008.18 [09/11/09] – General | X | X | X | X | X | X |
| 7.6.008.16 [08/19/09] – Hot Fix | X | X | X | X | X | X |
| 7.6.008.15 [06/11/09] – General | X | X | X | X | X | X |
| 7.6.008.14 [05/27/09] – General | X | X | X | X | X | X |
| 7.6.008.12 [05/20/09] – General | X | X | X | X | X | X |
| 7.6.008.11 [02/04/09] – General | X | X | X | X | X | X |
| 7.6.008.09 [05/27/08] – General | X | X | X | X | X | X |
| 7.6.008.07 [04/11/08] – General | X | X | X | X | X | X |
| 7.6.008.06 [02/28/08] – General | X | X | X | X | X | X |
| 7.6.008.04 [01/30/08] – General | X | X | X | X | X | X |
| 7.6.008.03 [01/30/08] – General | X | X | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of T-Server Common Part (TSCP).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
Primary and backup T-Servers now run correctly according to their roles if, during a switchover, the primary and backup T-Servers get disconnected, and the connection is then restored for both. Previously in this scenario, the backup T-Server incorrectly notified its clients that its role changed to primary while it remained running in backup mode. (TS-10608)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now uses the correct Advanced Disconnect Detection Protocol (ADDP) parameters after a reconnection to the Configuration Server or the Configuration Proxy Server after a reconnection. Previously, ADDP operation might not have resumed after a switchover. (ER# 248327411)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now reads and reloads a large number of configured Access Number Codes more efficiently, without disrupting its normal operation. Previously, while reading the codes at startup and after reconnecting to Configuration Server or Configuration Proxy and the subsequent configuration data reloading, T-Server would stop processing messages from a CTI link, which resulted in T-Server disconnection. (ER# 244791623)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now correctly reconnects to Configuration Server or Configuration Proxy and receives updates of configuration data. Previously, in some scenarios, T-Server failed to reconnect to Configuration Layer components, which resulted in a loss of configuration data updates. (ER# 232872252)
T-Server no longer uses External Routing Points that are reported as out of service. (ER# 234783803)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When operating in hot standby mode, after a switchover, the new primary T-Server now correctly distributes Call Monitoring events. (ER# 233959409)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
This release corrects a list of valid values that are now available for the new parameter match-flexible, added to the ISCC Call Overflow Parameters of the Switch Access Codes configuration in the previous release. The list of valid values are true, false, and [matching-context-type], where [matching-context-type] is the switch-specific value. For SIP Server, it is sip. The default value is true. (ER# 228410871)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now sends the following LMS messages in the correct format:
4503|STANDARD|GCTI_CLIENT_CONNECTED4504|STANDARD|GCTI_CLIENT_CONNECTION_LOSTA new parameter, match-flexible, is added to the ISCC Call Overflow Parameters of the Switch Access Codes configuration. Its value must be the same as the value of the default-network-call-id-matching configuration option of the corresponding T-Server application. (ER# 227134811)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now correctly interprets the value set in the Register field of the DN properties dialog box in Configuration Manager, as follows:
False—T-Server processes this DN locally, and never registers it on the switch.True—T-Server always registers this DN on the switch during T-Server startup or CTI link reconnect.
On Demand—T-Server registers this DN on the switch only if a T-Server client requests that it be registered.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The Advanced Disconnect Detection Protocol (ADDP) now works correctly between the primary and backup T-Servers operating in Hot Standby mode. (ER# 180586021)
When operating in a multi-site environment, T-Servers now correctly reconnect with each other. Previously in some scenarios, T-Server would not always reestablish the lost connection. (ER# 214996541)
T-Server no longer reports the Can't send message to location with null primary server error message in the log file when Genesys Interaction Concentrator (ICON) disconnects from T-Server. Previously, this internal message caused a minor increase in T-Server memory utilization, which had no impact on the production environment.
(ER# 216420462)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer incorrectly sends an extra response to the TSendEvent request
when the option handle-vsp, in the extrouter section, is set to all
or events. (ER# 183511228)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer populates the host and port parameters for its backup T-Server when configured in Warm Standby mode. Previously, primary T-Server configured in Warm Standby mode mistakenly populated the host and port parameters of backup T-Server in response to a newly connected client. These parameters misled the client about T-Server's redundancy mode and instructed T-Library to attempt to connect to the Warm Standby backup T-Server, whose port is always closed in Warm Standby mode. (ER# 182338909)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When operating in a multi-site environment with more than 10 T-Servers, T-Server now correctly processes
a TQueryLocation (MonitorAllLocations) request, which requires creation of an
extensive TKVList. Previously, this issue would affect T-Server performance and led to excessive memory and network bandwidth usage.
(ER# 177518844)
T-Server now correctly reconnects to a Configuration Server backup component after a Configuration Server (or Configuration Server Proxy) switchover. (ER# 174308741)
T-Server no longer has a memory leak problem that occurred every time when
an option of type flags (for example, log-trace-flags) is changed.
(ER# 170786283)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
This release of T-Server Common Part corrects an issue that prevented building T-Server components with X.25 protocol support on the AIX operating system.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of T-Server Common Part.
ISCC Transaction Monitoring support. This release of T-Server supports the ISCC Transaction Monitoring that allows T-Server clients to monitor ISCC transactions of the call data transfer between T-Servers in a multi-site environment. See your T-Server Deployment Guide for details.
ANI information distribution control. This release introduces a new
configuration option, ani-distribution, that controls the distribution of the ANI information
in TEvent messages. See your T-Server Deployment Guide for details and the
Known Issues section.
T-Server multi-site functionality enhancements for Genesys reporting.
The use-data-from configuration option now includes
the new valid value active-data-original-call.
See your T-Server Deployment Guide for details.
Enhanced agent session ID reporting. T-Server now generates and
reports a session ID associated with each new agent login (key
AgentSessionID in AttributeExtensions) in agent-state events
(EventAgentLogin, EventAgentLogout, EventAgentReady, and
EventAgentNotReady), and also in the EventRegistered and
EventAddressInfo messages for re-synchronization. The agent session IDs
are not synchronized with a backup T-Server and new agent session IDs
will be assigned to existing agent sessions after a T-Server switchover. See
the T-Server client�s documentation for agent session ID reporting. Refer
to the Genesys 7 Events and Models Reference Manual and/or Voice
Platform SDK 7.6 .NET (or Java) API Reference for details on the key
AgentSessionID in AttributeExtensions.
Client-side port definition support. This release of T-Server supports a new security feature that allows a client application to define its connection parameters before connecting to the server application. See the Genesys 7.6 Security Deployment Guide for details.
This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 7.6 release:
In a multi-site environment with the ISCC/COF feature enabled, T-Server no longer processes a call more than once. Previously, this could result in mismatching call data. (ER# 107168816)
This section provides the latest information on known issues and recommendations associated with this product.
T-Server does not apply at startup any ADDP-related settings configured for the connection between primary and backup T-Servers. The suggested workaround is to make modifications to the ADDP-related settings after T-Server starts, then T-Server will process and apply the settings correctly. (ER# 180586021)
| Found In: 7.6.008.03 | Fixed In: 7.6.008.11 |
When operating in a multi-site environment with more than 10 T-Servers, during processing a TQueryLocation
(MonitorAllLocations) request from a T-Server client, T-Server creates an extensive TKVList,
which may affect T-Server performance and lead to excessive memory and network bandwidth usage.
(ER# 177518844)
| Found In: 7.6.008.03 | Fixed In: 7.6.008.06 |
T-Server may not correctly reconnect to a Configuration Server backup component after a Configuration Server (or Configuration Server Proxy) switchover. (ER# 174308741)
| Found In: 7.6.008.03 | Fixed In: 7.6.008.06 |
If the Client-Side Port Definition feature is enabled during T-Server installation, at startup time T-Server will report warning messages in its log regarding command-line parameters related to this feature. Ignore these messages.
| Found In: 7.6.008.03 | Fixed In: |
The value of all-calls of the ani-distribution configuration option must be used only when requested by
Genesys Technical Support.
| Found In: 7.6.008.03 | Fixed In: |
This release of T-Server has a memory leak problem that occurred every time when
an option of type flags (for example, log-trace-flags) is changed.
(ER# 170786283)
| Found In: 7.6.008.03 | Fixed In: 7.6.008.06 |
In a multi-site environment with the Event Party Propagation feature enabled, T-Server may report
incorrect values for DNRole attributes
in EventPartyAdded, EventPartyChanged, and
EventPartyDeleted messages. (ER#s 77026025, 65234671)
| Found In: 7.5.008.00 | Fixed In: |
In a multi-site environment with switch partitioning or intelligent trunks, enabling the ISCC/Event
Party Propagation (ISCC/EPP) feature may result in duplicate EventPartyAdded,
EventPartyChanged, and EventPartyDeleted messages.
Since duplicate events are known to cause problems in other Genesys solutions, ISCC/EPP
is not currently supported in such environments. (ER# 92590894)
| Found In: 7.5.008.00 | Fixed In: |
Even though the attribute ThirdPartyDN is documented as always
being present in EventPartyAdded, EventPartyDeleted, and
EventPartyChanged messages, T-Server sometimes does not include it with these
events when they are propagated to remote T-Servers (ISCC's Party Events propagation).
In addition, although OtherDN is an optional attribute, it
is also not included in these events. (ER# 100376)
| Found In: 7.1.006.00 | Fixed In: |
If a TNetworkConsult request is made while a previously initiated
TNetworkConsult operation is still in progress, and the second request
specifies a different destination DN than the first request, subsequent
EventNetworkCallStatus messages will report incorrect values for
AttributeNetworkOrigDN and AttributeNetworkDestDN.
(ER# 15366731)
| Found In: 7.1.007.01 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The Solaris 2.6 operating system is no longer supported.
| Discontinued As Of: 7.6.x |
Information in this section is included for international customers. There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Framework 7.6 T-Server Deployment Guide for your type of T-Server contains detailed reference information, including configuration options and functionality, specific to your type of T-Server.
The Framework 7.6 Deployment Guide helps you configure, install, start, and stop Framework components.
The Genesys Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.
The Platform SDK 7.6 .NET (or Java) API Reference contains technical details of T-Library functions.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly), or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.